Open to new opportunities
Muhammad Bilawal Ashraf
Product & Operations Specialist
Lahore, Pakistan +92 300 1234567 bilawal@example.com
Professional Summary
Motivated and detail-oriented professional with over 5 years of experience in operations, client support, process optimization, and cross-functional coordination. Known for combining analytical thinking with strong communication to improve efficiency, elevate service quality, and support team growth in fast-paced environments.
Core Skills
LeadershipCommunicationProject ManagementTeam ManagementProblem SolvingCustomer ServiceSalesMarketingAccountingHR
Software
Microsoft OfficeExcelPower BISlackNotion
Programming Languages
JavaScriptTypeScriptPython
Tools
GitFigmaVercelJira
Frameworks
ReactNext.jsTailwind CSS
Work Experience
Product & Operations Specialist
Northstar Solutions · Full-time
Lahore, Pakistan
2022 – Present
Responsibilities
- Managed day-to-day operational workflows and improved process consistency across teams.
- Coordinated cross-functional execution for delivery, quality, and client servicing.
- Built reporting structures and dashboards to support decision-making and performance tracking.
Achievements
- Reduced turnaround time by 24% through workflow improvements.
- Improved client satisfaction scores through better communication and issue resolution.
Operations Coordinator
BrightLane Consulting · Full-time
Islamabad, Pakistan
2019 – 2022
Responsibilities
- Supported operational planning, onboarding, and client coordination activities.
- Maintained orderly documentation, schedules, and internal process standards.
- Contributed to team training and cross-department support initiatives.
Achievements
- Streamlined documentation processes and cut administrative delays.
- Played a key role in improving internal handoff quality and accountability.
Education
Bachelor of Business Administration
University of the Punjab
2018
3.4 GPA
Relevant coursework: Management, Marketing, Finance, Operations
Certifications
Certified Project Management Professional
PMI
Issued: 2023Expires: 2026ID: PMP-10234
Languages
EnglishFluent
UrduNative
Awards & Achievements
- Employee of the Quarter
- Excellence in Operations Award
Contact
Let’s connect
I’m interested in opportunities where I can contribute with strong organization, dependable execution, and a people-first approach.